Privacy Policy

Privacy Policy

It is very important that your information is kept private and for this reason Di Wilson will not sell, trade or rent your personal information to others. The information is gathered when you book a course with us or fill in one of our online forms.

We keep personal information of our customers private. Any information which is obtained through analysis of server logs and through the use of “cookies” placed on user machines will remain private. A cookie is a piece of software that a Web server can store on a PC to identify the User should they visit the website again. While not all of the information that we collect from Users is personally identifiable, it may be associated with personally identifiable information that Users provide us through our website.

Retention of Data

Personal information provided by you is retained as long as the purpose for which the data was collected continues. It is then archived or destroyed unless its retention is required to satisfy audit, legal, regulatory or accounting requirements.

Di Wilson Ltd Privacy Notice

ABOUT US

Di Wilson Ltd (also referred to as ‘I”, “we”, “us”, or “our”) is a registered company in England (Company no. 05379520 Di Wilson Ltd).

We also use ‘The Healing Touch’ as a trading name.

THE PURPOSE OF THIS NOTICE

This Notice is designed to help you understand what kind of information we collect in connection with our products and services and how we will process and use this information. In the course of providing you with products and services we will collect and process information that is commonly known as personal data.

This Notice describes how we collect, use, share, retain and safeguard personal data and sets out your individual rights; these rights include your right to know what data is held about you, how this data is processed and how you can place restrictions on the use of your data.

WHAT IS PERSONAL DATA? 

Personal data is information relating to an identified or identifiable natural person. Examples include an individual’s name, age, address, date of birth, gender and contact details.

Personal data may contain information which is known as special categories of personal data. This may be information relating to and not limited to, an individual’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, or data relating to sexual orientation.

Personal data may also contain data relating to criminal convictions and offences.

For the purposes of safeguarding and processing criminal conviction and offence data responsibly, this data is treated in the same manner as special categories of personal data, where we are legally required to comply with specific data processing requirements.

Legal Requirements

Di Wilson Ltd may disclose your personal data in the good faith and belief that such an action is necessary to:

*comply with a legal obligation

*to protect and defend the rights or property of Di Wilson Ltd

  • to prevent or invesitgate possible wrong doing in connection with the service
  • to protect the personal safety of users of the service or the public
  • to protect against legal liability/

PERSONAL DATA WE COLLECT

In order for us to provide our services for you, we will collect and process personal data about you. We will also collect your personal data where you request information about our services.

 

How do we collect personal information?

We may obtain personal information from you by telephone or through our website or social media platforms.

You may provide us with personal data when completing contact forms, when you contact us via the telephone, when writing to us directly or where we provide you with paper based forms for completion or we complete a form in conjunction with you.

We make sure that we have appropriate security measures to protect your information. We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law. Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the website is correct, complete, accurate and not misleading and that you disclose all relevant facts.

If you are providing us with another person’s information you should first ask them to read this Privacy Policy and our Terms of Use. By giving us information about another person you are confirming that they have given you consent to provide the information to us and that they understand how their details will be used.

We will collect your personal data when you visit our website, where we will collect your unique online electronic identifier; this is commonly known as an IP address.

We will also collect electronic personal data when you first visit our website where we will place a small text file that is commonly known as a cookie on your computer. Cookies are used to identify visitors and to simplify accessibility, and to monitor visitor behaviour when viewing website content, navigating our website and when using features.  For more information please see our Website and Cookie Policy page.

 

WHY DO WE NEED YOUR PERSONAL DATA?

We may use your personal information:

1. To enable you to access and use the services;

2. To notify you about any changes to our services;

3. To personalise and improve aspects of our services;

4. For research, such as analysing market trends and customer demographics;

5. To provide customer support;

4. To communicate with you with our news, special offers and general information about goods and services that we offer similar to those that you have enquired about or purchased.

WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We will only collect and use your personal information (as described above points 1 – 4) in accordance with GDPR requirements. Our grounds for processing your personal information are as follows:

1. Consent – Where necessary we will only collect and process your personal information if you have given your consent for us to do so, for example, we will only send you certain marketing emails and process any sensitive information about you if we have your consent.

2. Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are:

2.1 To communicate with you about the services. We need to keep you informed about your use of the services for example sending you a confirmation email of your booking or purchase. This won’t include marketing communications unless you have given us your consent to receive these; and

2.2 To improve our services. We may use your personal information to: personalise aspects of our service; for market research; and to use our smart search services. We constantly aim to improve our services to you and using your personal information in this way helps us to do this. You have a right to object to our use of your personal information for these legitimate interests including where we may use your personal information to create a profile to inform customer demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information. Please contact our Data Protection Officer if you wish to exercise this right.

YOUR RIGHTS

Di Wilson Ltd aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to Di Wilson Ltd. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

PROTECTING YOUR DATA

We will take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data, including when sharing your data with authorised third parties.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.If you do not agree with any changes please do not continue to use the website.

Last updated Sep 2018

COMPLAINTS

If you are dissatisfied with any aspect of the way in which we process your personal data please contact our Data Privacy Representative.  You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO).  The ICO may be contacted via its website which is https://ico.org.uk/concerns/, by live chat or by calling their helpline on 0303 123 1113.

Links to Other Sites 

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Payments 

If you make any purchases through this website this is done through a third party, PayPal.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processor whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processor we work with is:

CONTACT US

If you have any questions regarding this Notice, the use of your data and your Individual Rights please contact our Di Wilson at Di WIlson Ltd, Workshops Ltd, The Old Chapel, Staintondale, Scarborough, YO13 0EL or by e-mailing di@thehealingtouch.uk.com or by telephoning 07941 196890.

We may also use your information to notify you of the latest classes, therapies, services, news and offers. If you do not want to receive such marketing communications, please send an email to di@thehealingtouch.uk.com